Terms

Terms and Conditions

Last updated 28 September 2026 · Applies to www.broadpaper.com, BroadPaper Cloud, the demo, the documentation and the BroadPaper software.

These terms are a contract between you and us (the company named in the margin, “we”, “us”, “BroadPaper”). They cover this website, the public demo, the documentation, your account, BroadPaper Cloud, and the BroadPaper software and licences we supply. By using any of them you agree to these terms. If you are accepting on behalf of an organisation or a business, you confirm you have authority to bind it, and “you” means that organisation.

BroadPaper is two products under one brand, and these terms keep them apart. Sections 1 to 3 and 6 onwards apply to everything. Section 4 applies only to BroadPaper Cloud, the hosted application. Section 5 applies only to the BroadPaper SDK, the software developers build into their own applications. A Cloud subscription is not an SDK licence, and neither includes the other.

If you do not agree, do not use the website, Cloud or the software.

1. Definitions

  • Cloud means BroadPaper Cloud, the hosted application at app.broadpaper.com and the service behind it, including share links and everything we add to it.
  • Workspace means the space in Cloud that belongs to your business, holding its content, its plan and its members.
  • Your Content means everything you or your workspace’s members put into Cloud or make with it: data you bring in or type, designs and their history, letterheads, logos and business details, the documents Cloud produces for you, and share links and their settings.
  • Plan means the Cloud plan your workspace is on — Free or a paid plan — with the price and limits shown on the pricing page at the time.
  • Software means the BroadPaper packages we publish (including @broadpaper/core, @broadpaper/blocks, @broadpaper/renderer, @broadpaper/forme, @broadpaper/pdf, @broadpaper/server, @broadpaper/license, @broadpaper/editor, @broadpaper/react, @broadpaper/angular and the .NET client), their documentation and updates. Cloud is not Software, and nothing in section 5 gives you any right to the software Cloud runs on.
  • Licence means the signed licence certificate we issue to your Organisation for the Software, and the rights these terms grant with it.
  • Organisation means the organisation in your BroadPaper account that a Licence is issued to. A Licence belongs to the Organisation, not to any individual.
  • Product means an application your Organisation builds that incorporates the Software.
  • Licence Year means the twelve months from the date a paid Licence is issued or renewed.
  • Licence Type means Internal or SaaS / OEM, as described on the developer pricing page at the time of purchase.
  • Internal User means someone who works for your Organisation: an employee, an officer, or a contractor engaged by you and working under your direction.
  • External User means anyone who is not an Internal User, including your customers, your clients, their staff, your partners and the public.
  • Order means a purchase made through your account, through Cloud, or a written agreement with us.

2. The website, demo and documentation

We provide the website, the demo and the documentation free of charge for information and evaluation. You may use them for any lawful purpose. You may not attempt to gain unauthorised access to any part of them, interfere with their operation, or use automated means to extract their content at a rate that burdens them.

The demo runs entirely in your browser. Nothing you design in it is sent to us, and we make no promise to keep anything you leave in it: it is stored in your own browser’s storage and may be cleared at any time.

We may change or withdraw the website, the demo or the documentation at any time. We try to keep the documentation and help pages accurate, but they are provided as guidance, not as a warranty about Cloud or the Software.

3. Your account

You may create an account by signing in through the identity provider we offer. Accounts and organisations are managed for us by Clerk; see the privacy policy. One sign-in works for both products: the same account can hold a Cloud workspace and be a member of an SDK licence Organisation.

In Cloud, a workspace belongs to the business, not to the person who set it up. Whoever sets it up is its first admin. Admins may invite and remove people, choose who else is an admin, change what the workspace pays and delete it; everybody in the workspace may use it, and does so on the business’s behalf. The number of people a workspace can have is one of its Plan’s limits. For the SDK, a Licence is issued to an Organisation; whoever creates the Organisation administers it and may add or remove members, and every member can see and use the Organisation’s Licence.

You must be at least sixteen, and Cloud and the Software are for use in a business, trade or profession. You are responsible for your account and for everything done through it, including by anybody you let into your workspace or Organisation. Keep your sign-in to yourself, and tell us promptly at the address in the margin if you believe it has been used without your permission. We may suspend or close an account that is used in breach of these terms.

4. BroadPaper Cloud

4.1 The service

Cloud lets a business bring in data, choose or build a design, and produce PDF documents from them — and keep, download and share those documents. We grant you a non-exclusive, non-transferable right, for as long as you have a workspace and subject to these terms, to use Cloud for your business’s own purposes.

Cloud is a service we run, not software we give you. You receive no copy of it and no licence to the software it is built on, and you may not use Cloud to provide a report-design or document-generation service to others as your own.

4.2 Plans and limits

Every workspace starts on the Free plan, which has no time limit. Each Plan has limits — for example on sets of data, rows, designs, storage, file size, people in the workspace, and documents and imports a month — shown on the pricing page and on Plan and billing in the application. A limit is checked when you do something that would exceed it, and Cloud refuses that action and says which limit applied; it does not delete anything you already have.

The count of documents a month is of documents produced, not documents kept: deleting one does not give it back. Monthly counts reset on the first day of each calendar month.

We may change the Free plan and its limits. We will not reduce a paid Plan’s limits during a period you have already paid for.

4.3 The BroadPaper line on Free documents

Documents produced on the Free plan carry a small BroadPaper line at the foot of each page. You may use and send those documents for any lawful purpose, but you may not remove, obscure or alter the line, or produce documents in a way designed to avoid it. Documents produced while a paid Plan is in force do not carry it.

4.4 Your Content

Your Content is yours. We claim no ownership of it. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, render and display Your Content only as needed to provide Cloud to you — for example to draw your designs, produce your documents, show thumbnails, and serve a document to someone you sent a share link to — and to keep Cloud secure and working. That licence ends when Your Content is deleted, subject to section 4.10.

We do not sell Your Content, we do not use it for advertising, and we do not use it to train or improve any machine-learning or artificial-intelligence model. When you ask the design assistant for a draft, the parts of Your Content that section 4.12 describes are processed by the model that makes it; the privacy policy says what is sent, where it is processed and how long it may be kept. Our staff do not look at it except where you ask us to (for example in a support request), where it is necessary to investigate a security incident or a breach of these terms, or where the law requires it.

You confirm that you have the rights and permissions needed to put Your Content into Cloud — including any logo, trade mark or image in a letterhead, and any personal data about your own customers, clients or staff — and that our using it as these terms describe will not break the law or anybody’s rights.

Spreadsheets, Word documents and PDFs you bring in are read in your browser; only the rows, columns and designs taken from them are sent to us, never the file itself. You are responsible for what your documents say. Cloud matches a design’s fields to your columns automatically and works out totals, and it asks when it is unsure — but check a document before you send it. Cloud does not make a document meet any tax, accounting, invoicing or other legal requirement that applies to you.

A share link lets anyone who has it view and download the document it points to, without an account, until the link expires or you stop it. You choose whether to share, with whom, and whether to set an expiry or a password. A share link is to the document as it was produced; changing the design afterwards does not change what the link shows.

Anyone who has a link can pass it on, and stopping a link cannot recall a copy somebody has already downloaded. Cloud records how often each link is opened and downloaded, and counts distinct visitors without storing who they are — the privacy policy explains how. You are responsible for sharing documents only with people entitled to see them.

4.6 Google Drive and OneDrive

Cloud can bring in a spreadsheet from Google Drive or OneDrive, and refresh it from the same file later. You sign in to Google or Microsoft in their own window, choose the file in their own picker, and the file is downloaded by your browser. Your use of those services is governed by your agreement with Google or Microsoft, not by these terms, and we are not responsible for their availability or for a change on their side that stops a file being read.

We keep the file’s identifier and name so that Refresh can find it again; we do not keep your Google or Microsoft sign-in. You can remove BroadPaper’s access at any time in your Google or Microsoft account settings.

4.7 Acceptable use

You must not use Cloud:

  • to produce a document intended to deceive — a false invoice, receipt, certificate or statement, a document impersonating another business, or one used for fraud;
  • to store or share anything unlawful, infringing, defamatory, or harmful to others, or anything containing malware;
  • to send share links as spam or phishing, or to host content for people who are not the recipients of your documents;
  • to process special-category personal data (health, biometric data and the like) or payment-card numbers unless the law allows it and you have assessed that Cloud is appropriate for it;
  • to probe, scan or test Cloud’s security, to get around a Plan limit, a rate limit or the BroadPaper line, or to access another workspace’s content;
  • by automated means that place an unreasonable load on it, or to copy its designs, templates or interface to build a competing product.

We may remove content, stop a share link, or suspend a workspace that we reasonably believe breaks this section, and will tell you why unless the law or a security reason prevents it. Report misuse of a share link to the support address.

4.8 Availability and changes

We work to keep Cloud available and your content safe, but we do not promise that Cloud will be uninterrupted or error-free, and we do not offer a service-level guarantee. We may take it down for maintenance, change how it works, and add, change or remove features. Where a change materially reduces what a paid Plan includes, we will tell you in advance, and you may cancel and ask for a refund of any unused period you have already paid for.

Keep your own copies of anything you cannot afford to lose. Documents can be downloaded at any time, and a document you have downloaded or sent is not affected by anything that later happens in Cloud.

4.9 Subscriptions and payment

A paid Plan is a subscription, monthly or yearly, bought from Plan and billing in the application. Payment is taken by Creem, our merchant of record, on their checkout page; see section 7. The subscription starts when Creem confirms the payment, and renews automatically at the end of each period, at the price then current, until it is cancelled. We will give at least thirty days’ notice of a price increase before the renewal it applies to.

Moving from Free to a paid Plan takes effect as soon as Creem confirms the payment. If a renewal payment fails, the paid Plan keeps working for a grace period (currently seven days) while the payment is put right; after that the workspace moves to Free. The grace period applies only to a failed renewal payment — not to a cancellation, a refund or a reversed payment.

4.10 Cancelling, downgrading and closing

Cancelling or moving down takes effect at the end of the period you have already paid for, and is done through Change or cancel on Plan and billing, which opens Creem’s billing page. Until then nothing changes. Afterwards the workspace is on the lower Plan: new documents carry the BroadPaper line again and the lower limits apply to new actions, but nothing you already have is deleted — every document stays downloadable, and your data and designs stay in your workspace.

Deleting your account is done by an admin of the workspace from Plan and billing → Delete account. It cancels any paid subscription immediately rather than at the end of the period, and permanently deletes the workspace and all Your Content in it, its share links (which stop working at once), and your sign-in. Because the sign-in is shared with the SDK, deleting it also removes you from any SDK Organisation you belong to; Cloud shows you which before you confirm. If you think you are owed a refund, ask before deleting. What is kept afterwards, and for how long, is in the privacy policy.

We may end your use of Cloud, or suspend a workspace, if you materially breach these terms and do not put it right within fourteen days of our notice, or immediately where the breach cannot be put right, involves fraud, or puts Cloud or other people at risk. Unless the law or the nature of the breach prevents it, we will give you at least thirty days to download your documents first. If we decide to stop offering Cloud altogether, we will give at least ninety days’ notice and refund any period paid for beyond the date it closes.

4.11 Processing personal data for you

Your Content may include personal data about other people — your customers, clients, staff or suppliers. For that data you are the controller and we are your processor, and this section is the contract between us that UK and EU data protection law requires (Article 28 of the UK GDPR and the EU GDPR).

  • What and why. We process the personal data in Your Content, of whatever categories you choose to include, about the people it concerns, for as long as you keep it in Cloud, only to provide Cloud to you as these terms describe. These terms, and your use of Cloud’s features, are your complete instructions; we will tell you if we believe an instruction breaks the law.
  • Confidentiality. Only people who need access to provide or secure Cloud have it, and they are bound by confidentiality.
  • Security. We keep appropriate technical and organisational measures in place, including encryption in transit, private storage reachable only through short-lived signed links, hashed share-link passwords, and access limited to your workspace.
  • Sub-processors. You authorise the sub-processors named in the privacy policy, which we update before adding or replacing one that processes Your Content; you may object, and if we cannot address the objection you may close your account and receive a refund of any unused period. We hold each sub-processor to data protection terms at least as protective as these, and remain responsible for them.
  • Transfers. Where Your Content is transferred outside the UK, we rely on an adequacy decision or on appropriate safeguards such as the International Data Transfer Agreement or standard contractual clauses.
  • Helping you. Taking into account what we can reasonably do, we will help you respond to requests from the people your data concerns, and with security, breach notification and data protection impact assessments. We will tell you without undue delay after becoming aware of a personal data breach affecting Your Content.
  • At the end. Deleting content, or your account, deletes the personal data in it, as the privacy policy describes; you can download your documents first. We do not keep Your Content after that unless the law requires it.
  • Showing compliance. We will give you the information reasonably needed to show that we meet this section, and answer reasonable written questions about it.

4.12 The design assistant

Cloud includes a design assistant that drafts a design from a description, or changes a design you are working on, using an artificial-intelligence model. It is optional, and it is used only when you ask it for a draft. The privacy policy says what it is sent and who processes it.

  • A draft is a suggestion. Nothing it produces is applied until you accept it, and you can undo it after you have. It can be wrong: it can misread a request, word something badly, or lay out a figure somewhere other than you meant. Review every draft before you use it, and check any document made from it before you send it; section 4.4 applies to those documents as it does to any other.
  • You are responsible for what you ask for and what you use. Do not ask it for anything these terms, or the law, would not let you put in a document yourself, and do not put into a request anything you do not have the right to send. What you accept becomes part of your design and is Your Content.
  • It only designs. It declines requests that are not about the design in front of it, and we may limit, change or withdraw it, as section 4.8 allows for any feature.
  • It has a monthly allowance. Each plan includes an allowance that resets on the first of each month, shown in the designer as an approximate number of drafts. The number is an estimate, not a promise: a large design uses more of the allowance than a small one. We may also limit how often it is used, to keep it available for everyone.

5. The BroadPaper SDK

5.1 Evaluation

Subject to these terms, we grant you a non-exclusive, non-transferable, worldwide licence to install and use the Software, without a paid Licence and free of charge, for development, testing and evaluation.

Every feature is enabled, nothing expires, and we do not limit how long you take. Documents the Software generates without a paid Licence carry a visible BroadPaper evaluation mark. This licence does not permit production use, whether or not you charge for it, and whether or not the evaluation mark is present in the output. Removing, suppressing or circumventing the evaluation mark does not make unlicensed production use permitted; it is a breach of these terms.

Evaluation Licences

We may issue your Organisation a free Evaluation Licence: a signed licence certificate that lets the Software generate documents without the evaluation mark for a limited period, currently sixty days from issue. An Evaluation Licence is part of the evaluation licence in this section 5.1 and gives no further rights.

  • Evaluation and development only. An Evaluation Licence is for development, testing and evaluation. It does not permit production use, even though documents generated under it carry no evaluation mark.
  • One per Organisation. We issue at most one Evaluation Licence to each Organisation, and at most one to each person, whichever Organisation they ask for. We may refuse a request, including where we reasonably believe an Organisation has been created, or a request made, to obtain another.
  • Revocation. We may revoke an Evaluation Licence at any time by telling you, including where it is used in production or shared outside your Organisation. Your right to use it ends when we do.
  • Expiry. An Evaluation Licence ends on the expiry date it records. There is no grace period: from that date, documents carry the evaluation mark again. Nothing else about the Software changes, and this section 5.1 continues to permit development, testing and evaluation.
  • Extensions. We may extend an Evaluation Licence, at our discretion, by issuing a replacement certificate with a later expiry date.
  • Not a paid Licence. Sections 5.2 to 5.4 and section 9 do not apply to an Evaluation Licence, and it includes no support. Section 5.6 applies to it as it does to any Licence.

To issue an Evaluation Licence we ask for your email address and, optionally, what you are building, and we may write to you about your evaluation; the privacy policy says how we use them, and every such email lets you unsubscribe.

5.2 Internal Licence

Subject to payment and these terms, we grant your Organisation a non-exclusive, non-transferable, worldwide licence to install and use the Software in Products intended for your Organisation’s Internal Users, in any number of Products, for an unlimited number of users, developers, documents and renders.

An Internal Licence does not permit you to make the Software’s functionality available to External Users.

The Licence lasts for the Licence Year, and grants twelve months of unwatermarked commercial use, together with every update we release and the support described in section 9 during those twelve months.

When the Licence Year ends and you have not renewed, this Licence ends with it, and continued production use requires a renewal. The Software is not disabled: it keeps working in every respect, and after a grace period of thirty days the documents it generates carry the evaluation mark again. Nothing you have already made stops being yours — your templates, your data and every document already generated are unaffected, and section 5.1 continues to permit development, testing and evaluation.

We may offer other types of Licence, on terms published at the time. Where we do, the terms of the Licence you bought are the ones that apply to it.

5.3 SaaS / OEM Licence

A SaaS / OEM Licence is the Internal Licence with one difference: the Software’s functionality may also be incorporated into Products made available to External Users, in any number — software you sell, host, embed, ship or otherwise make available outside your Organisation. Everything else — the features, the unlimited users and documents, the twelve months of unwatermarked use, and what happens when the Licence Year ends — is identical.

Where you sign a separate written agreement with us, that agreement prevails over these terms to the extent it differs.

5.4 Moving between Licence Types

You may move from Internal to SaaS / OEM at any time from your account, by paying the difference in the then-current prices, pro-rated to the end of your Licence Year. A replacement Licence appears in your account. Nothing in the Software or in your saved templates changes.

The move is one-way within a Licence Year. A Licence runs to the date you have paid for, and we do not narrow one before then; if you want the Internal Licence instead, let the current Licence Year run out and buy it for the next one. The difference paid to move up is not refundable once the replacement Licence has been issued — see the refund policy.

5.5 Redistribution

You may redistribute the Software only as a compiled, integrated part of a Product. You may not distribute the Software on its own, offer it as a component for others to build with, or make its functionality available as a stand-alone report-design service to third parties. Your Product’s end users do not need their own Licence.

5.6 Licence certificates

A Licence is a cryptographically signed certificate that records your Organisation, its Licence Type and its expiry date. The Software verifies it locally and makes no contact with us to do so.

It is not a secret and we do not ask you to treat it as one: you may include it in your application’s configuration, its build and its distributed code. You may use it only for your own Organisation’s Products as permitted by your Licence Type, and you may not share it with, sell it to or otherwise make it available to anyone outside your Organisation for their own use, alter it or attempt to alter it, or circumvent, remove or interfere with the Software’s licence checking or the evaluation mark.

Because we cannot and do not detect how the Software is deployed, which Licence Type you need is a matter of the use you actually make of it under this section 5, not of what any software permits you to do.

5.7 What you may not do

Except as expressly permitted, you may not: copy, modify, translate or create derivative works of the Software beyond what integrating it into your Product requires; reverse engineer it beyond what applicable law allows; remove any proprietary notices; use it to build a competing report designer; or use it in breach of any law, including in the generation of documents intended to deceive.

5.8 Renewal and termination

A paid Licence renews automatically at the end of each Licence Year, at the price then current, unless you turn off renewal before the renewal date. Renewal issues a replacement Licence in your account. You may terminate at any time; the Licence continues to the end of the paid Licence Year, after which section 5.2 applies and the Software stops honouring it.

We may terminate your Licence with immediate effect if you materially breach these terms and do not cure the breach within fourteen days of our written notice, or if the breach cannot be cured. On termination for breach your rights under sections 5.1, 5.2 and 5.3 end and you must stop using the Software. Because a Licence is verified offline, it may keep working until it expires; that does not extend any right to use the Software.

6. Intellectual property

Cloud, the Software, the starter templates and everything on this website are owned by us or our licensors and protected by copyright and other rights. Nothing in these terms transfers ownership to you. You may use a starter template, and documents made from it, freely within Cloud and in the documents you produce.

What you make is yours. For Cloud, section 4.4 describes Your Content and the limited licence you give us to run the service. For the SDK, your templates, your data, your themes and the documents your Product produces are yours; we claim no rights in them and, because the Software makes no calls to us, we never receive them.

If you send us feedback or suggestions, we may use them without obligation to you.

The Software and Cloud incorporate third-party components under their own licences, which are listed in the THIRD-PARTY-NOTICES.md file distributed with each package. Those licences apply to those components.

7. Orders, prices and payment

Prices are shown on the Cloud pricing page and the developer pricing page, in US dollars, and exclude any sales tax or VAT, which is added where applicable.

Online payments are processed by Creem, who act as merchant of record: they take the payment, charge the applicable tax and issue the invoice, and the payment itself is also subject to their terms. An Order for a Licence is accepted when we issue the Licence; an Order for a Cloud subscription is accepted when Creem confirms the payment. We may change prices for future Licence Years or subscription periods with at least thirty days’ notice before the renewal they apply to.

Payment is due at the time of the Order unless we have agreed invoice terms in writing. Where we agree invoice terms, payment is due within thirty days of invoice and we may charge statutory interest on late payment.

Refunds are governed by our refund policy.

8. Suspension for chargebacks

If a payment for a Cloud subscription is refunded or reversed through your bank, the workspace moves to the Free plan straight away; nothing in it is deleted. If a payment for a Licence is reversed through your bank without first contacting us, we may suspend the Licence while it is resolved. The refund policy describes both.

9. Support and updates

Paid Licences and paid Cloud Plans include email support at the address in the margin, with a target first response within two business days; we also answer Free Cloud users by email where we can. Support covers the use of Cloud and the Software as documented; it does not include preparing your documents or writing your Product for you. Where a separate written agreement provides for more, that agreement applies.

Software updates released during your Licence Year are included. We decide what an update contains and when it is released. Cloud is updated continually, for everyone.

10. Warranties

For the Software, we warrant that, for ninety days from an Order, the Software will perform substantially as described in the documentation. If it does not, tell us and we will use reasonable efforts to fix it; if we cannot, you may terminate and we will refund the fee for the current Licence Year.

For a paid Cloud Plan, we warrant that we will provide Cloud with reasonable skill and care. If it fails in a way that materially affects your use and we cannot fix it within a reasonable time after you tell us, you may cancel and we will refund the fee for the current period.

Those are your only remedies for breach of those warranties. Otherwise Cloud, the Software, the website, the demo and the documentation are provided as is. To the extent the law allows, we exclude all other warranties, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that Cloud or the Software is error-free, that a column or field will be matched correctly, or that any document either produces is accurate or meets a regulatory or legal requirement that applies to you: checking that remains your responsibility.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for any loss of profit, revenue, business, data or goodwill, or for any indirect or consequential loss, however arising. Our total liability to you in connection with these terms, in any twelve-month period, is limited to the amount you paid us in that period, or $100 if you paid nothing.

You will indemnify us against claims by third parties arising from your Product, from Your Content or the documents you produce and share with Cloud, or from your use of Cloud or the Software in breach of these terms.

12. Data protection

We process personal data as described in our privacy policy. Where Cloud processes personal data in Your Content on your behalf, section 4.11 applies. The Software itself does not send us any personal data.

13. Changes to these terms

We may update these terms. For paid Licences and paid Cloud Plans, a change that is to your disadvantage takes effect at your next renewal, and we will give you at least thirty days’ notice by email or in the application; if you do not accept it, you may cancel before the renewal. For everything else, changes take effect when published here. The date at the top is the date of the current version.

14. General

These terms are the whole agreement between us about their subject matter. If any part is found unenforceable, the rest stands. Neither of us is liable for delay caused by events outside our reasonable control. You may not assign these terms without our written consent; we may assign them to a successor to our business. No third party has rights under these terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that we may enforce our intellectual property rights in any court that has jurisdiction. If you are a consumer, nothing here removes rights that the law of your country of residence gives you.

15. Contact

Questions about these terms go to the address in the margin.